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How to Build a Community of Brand Supporters

There is a delicate balance between simplicity and complexity that we as designers must navigate in order to effectively communicate a brand’s message and values. In this article, I will explore how the field of branding and identity design has evolved to reflect this balance and the principles and methodologies that have emerged to guide it.

In the past, branding and identity design focused primarily on creating a logo or visual identity that was easily recognisable and associated with your brand. This approach often relied on simplistic designs and colour schemes, or maybe a focus on bold and memorable graphics. However, as the field of design has evolved, there has been a greater emphasis on creating more complex and multifaceted identities that reflect the diverse values and goals of modern businesses and organisations.

Design Thinking Methodologies in Branding and Identity Design

One example of this shift is the growing use of design thinking methodologies in the field of branding and identity design. Design thinking is a human-centred approach to problem-solving that emphasises empathy, creativity, and collaboration. By adopting this approach, we as designers are able to create more meaningful and engaging brand identities that resonate with consumers on a deeper level. This approach allows for a more multifaceted understanding of a brand’s identity, taking into account the diverse needs and perspectives of your brand audience.

Brand Storytelling

Another principle that has emerged in the field of branding and identity design is the idea of brand storytelling. This approach focuses on creating a narrative around your brand, highlighting its values and mission in a way that is compelling and relatable to consumers. Brand storytelling often involves the use of multiple visual and textual elements, including graphics, photography, and copywriting, in order to create a cohesive and engaging narrative.

Balancing Simplicity with Complexity 

One of the key challenges in branding and identity design is balancing simplicity with complexity. While a brand identity should be easily recognisable and memorable, it should also be able to communicate a range of ideas and values that are relevant to the brand’s mission and audience. This requires an understanding of design principles and an ability to create visual and textual elements that work together seamlessly.

In order to achieve this balance, it’s important to be able to think creatively and strategically about how to communicate your brand’s identity in a way that is both clear and understandable. This requires a deep understanding of the brand’s values and goals, as well as a sensitivity to the needs and perspectives of its audience.

Multifaceted Brand Identities

While some aspects of a brand’s identity may be straightforward, others require a more varied and multifaceted approach. Ultimately, this means creating a more holistic representation of your brand, one that reflects the complexity and diversity of your values and goals and those of your target audience.

This is particularly true due to the sheer volume of platforms and devices on which your brand needs to be visible. As the world becomes more digital, brands must adapt their branding and identity design to work effectively across a range of digital platforms and devices. This includes everything from optimising logos and visual assets for different screen sizes to developing interactive brand experiences that engage customers in new ways. 

By incorporating multiple elements and design principles, we can create brands that are not only recognisable and memorable but also meaningful and engaging for your consumers across all major touchpoints.

User Experience

This brings us to User Experience. The overall user experience (UX) of a brand is becoming increasingly important as customers seek out seamless, intuitive experiences across all touchpoints. This means that branding and identity design must consider the user journey and how the brand can deliver value at every stage of the customer lifecycle.

Cultural Considerations

In an increasingly globalised world, it’s important to consider the cultural implications of branding and identity design. This includes factors such as colour symbolism, cultural norms, and local customs that may impact how a brand is perceived in different regions of the world.


In an age of social media and instant communication, authenticity has become a key factor in building brand trust and loyalty. Brands must be transparent, genuine, and honest in their messaging and design in order to build meaningful connections with their audiences.

Personalised Approach

Customers are increasingly seeking personalised experiences from the brands they interact with. This means that your branding and identity design must be flexible enough to adapt to the needs and preferences of individual customers, while still maintaining a consistent brand identity and message.

Social Responsibility

As consumers become more socially and environmentally conscious, brands are increasingly expected to take a stand on important social and environmental issues. This means that your branding and identity design must reflect your brand’s values and commitments to sustainability, social justice, and other important causes.

Brands that are committed to sustainability often use design principles that reflect this commitment, such as using eco-friendly materials and minimising waste. Sustainability can also be reflected in the narrative of a brand, highlighting its efforts to reduce its impact on the environment and support sustainable practices.